Introduction

Welcome to Lunovya Wellness Co. ("Lunovya," "we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled with care, transparency, and respect. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase our products, take our Circadian Oral Health Quiz, subscribe to our wellness routines, or interact with our services.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information you provide to us:

• Name and surname

• Email address

• Phone number

• Billing address

• Shipping address

• Date of birth (where relevant)

• Account login credentials

• Oral wellness preferences and concerns

• Circadian Quiz responses

• Subscription preferences

• Information submitted through customer support forms

• Professional credentials submitted through the Dental Professionals Registry

• Any additional information you voluntarily provide

Information collected automatically:

• IP address

• Browser type and version

• Device information and operating system

• Pages visited and time spent on our website

• Referral sources and navigation behavior

• Shopping cart interactions

• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process, fulfill, and deliver product orders

• To manage recurring subscriptions and renewals

• To personalize oral wellness recommendations based on your Circadian Quiz responses

• To provide customer service and support

• To communicate with you regarding purchases, subscriptions, account updates, and inquiries

• To send newsletters, educational content, product launches, and promotional communications (only if you have opted in)

• To improve our website, products, and customer experience

• To analyze website performance and user behavior

• To verify and manage Dental Professionals Registry applications

• To comply with legal obligations and regulatory requirements

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information only in the following limited circumstances:

• Service providers: We work with trusted partners who assist us in operating our website and delivering services, including:

  • Payment processors

  • Shipping and fulfillment partners

  • Email service providers

  • Analytics platforms

  • Customer support systems

  • Subscription management providers

  These providers only receive the information necessary to perform their services on our behalf.

• Legal requirements: We may disclose information if required by law, court order, governmental authority, or to protect our legal rights.

• Business transfers: In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

Our website uses cookies, local storage, and similar technologies to improve your browsing experience, personalize content, and analyze website traffic.

These technologies help us:

• Maintain shopping cart functionality

• Save quiz progress and results

• Remember account preferences

• Improve website performance

• Analyze visitor interactions

You may manage cookie preferences through your browser settings. Please note that disabling cookies may affect certain website features and functionality.

5. Data Security

We take the security of your personal information seriously and implement appropriate administrative, technical, and organizational safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction.

These measures include:

• Secure encrypted connections (SSL/TLS)

• Restricted access controls

• Secure payment processing systems

• Regular monitoring and security practices

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access

Request a copy of the personal information we hold about you.

Correction

Request that inaccurate or incomplete information be corrected.

Deletion

Request that we delete your personal information, subject to applicable legal obligations.

Withdrawal of Consent

Opt out of marketing communications at any time.

Data Portability

Request a transferable copy of your personal data where applicable.

Objection

Object to certain types of data processing.

To exercise any of these rights, please contact us using the information provided below.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Retention periods may include:

• Customer account information

• Order history and transaction records

• Subscription data

• Quiz responses and recommendations

• Customer support records

• Dental Professionals Registry submissions

Information is securely deleted or anonymized when no longer required.

8. Children's Privacy

Our products and services are not directed to individuals under the age of 16.

We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us immediately so that we can take appropriate action.

9. Third-Party Links

Our website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, content, or policies of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. International Data Transfers

If you access our website from outside the country where our services are operated, your information may be transferred to, stored in, and processed in jurisdictions with different data protection laws.

By using our website and services, you consent to such transfers where permitted by law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or service offerings.

Any updates will be posted on this page along with a revised "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

Lunovya Wellness Co.

Email: privacy@lunovya.com

Phone: (310) 555-7842

Address: Santa Monica, CA 90403

Your trust is the foundation of our relationship. We are committed to handling your information with the same care, intention, and transparency that guide every Lunovya ritual.